Refund Policy

1. Free Cancellation Window

Every booking can be cancelled free of charge up to 48 hours before the trip start time — no questions asked, and you receive a 100% refund including any VAT paid.

2. Cancellations Within 48 Hours

Cancellations made less than 48 hours before the trip are non-refundable, because the operator has already reserved boat space, equipment, and staff for you.

Exception: if you can document a medical emergency preventing participation, contact us and we will work with the operator on a refund or free rebooking.

3. Weather & Operator Cancellations

If the operator or maritime authorities cancel the trip (rough sea, safety, technical reasons), you choose between a 100% refund or free rebooking to another date or an equivalent trip — your choice, always.

4. No-Shows

Not arriving at the agreed pickup point at the agreed time without prior notice counts as a late cancellation and is non-refundable. If something urgent happens on the day, message us on WhatsApp immediately — we will do our best with the operator.

5. Cash Bookings & Deposits

The same cancellation windows above apply equally to cash bookings. Cancelling 48 hours or more before the trip entitles you to a full refund of any deposit paid online, or no charge at all if nothing was paid online.

A deposit paid online to secure a cash booking is non-refundable if you cancel within 48 hours of the trip start time, or if you do not show up — the same rule that applies to fully prepaid bookings.

The remaining cash balance is only ever collected in person on the day of the trip; it is never charged to your card.

6. How Refunds Are Processed

Refunds always go back to the original payment method (the same card or PayPal account). Processing takes 5–10 business days depending on your bank. Amounts are refunded in USD — the currency you were charged in; your bank handles any conversion.

VAT collected on a refunded booking is refunded proportionally with it.

Payments and refunds on this site are processed by Egypt X Ltd, the UK-registered parent company of Egypt X Diving (company no. 17386841). If a charge on your statement doesn't look familiar, it likely reads "EGYPTXDIVING" or "Egypt X Ltd" — please contact us using the details below before opening a dispute with your bank, as that is usually the fastest way to resolve it.

7. How to Request a Refund

Send your booking reference (e.g. ET-XXXXXX) to sales@support.egyptxdiving.com or WhatsApp +201102668443. We confirm eligibility within 24 hours and trigger the refund immediately upon approval.